"How can we make users the subject - not the object - of innovation?"

"one-day forum last November at the Royal College of Art (RCA) in London. It was the first opportunity for researchers and designers working on the two-year Presence project to share best practices from different approaches to design and user research.

Presence is an i3 initiative to develop scenarios about communications to enhance the community ties of older people. It combines test sites in The Netherlands, Italy and Norway, and design input from Italy’s Domus Academy and the RCA, with support from the Design for Ageing Network (DAN). The Netherlands Design Institute (NDI) is managing the project and its communications"

http://www.i3net.org/ser_pub/services/magazine/march98/art2.html